A customer will be eligible for a refund if they meet one of the following conditions, and agree to stop using the application and delete all copies:

• A bug has not been fixed within the specified timeframe.
• The module is missing a feature that was advertised on the app description page.
• The module fails to install correctly on the advertised version.
• The module violates the Vendor Apps Guidelines.
• The module's license is incorrect.
• The purchase was made using a fraudulent or stolen credit card.

A customer will not be eligible for a refund if any of the following conditions apply:

• The claim involves a new feature that was not advertised in the module description or communicated by the vendor.
• The module had a bug that was resolved by the publisher after the claim.
• The module functions properly but does not meet the customer’s specific needs.
• The customer’s database is hosted on an Odoo online instance.
• The customer purchased the incorrect version of the application for their database.

N.B: Please note: Once a refund is issued, you have 30 days to validate or accept it.

For any further inquiries or concerns, please contact us at [email protected]